Product Support
Options for support
Below are your options for technical support. Please keep in mind that "technical support" means support in setting up your Luxor CCTV products to determine the cause of malfunctioning Luxor systems. Product replacement is not included in "technical support". Product replacement is determined under the warranty policy you received or purchased with your products.
Please refer to our return policy and our warranty policy for more information.
Online
http://www.luxorhelp.com
Visit our help site for an online guide to installing and troubleshooting your products. Most technical questions can be answered on this site.
Phone
1 (866)756-2288 Option 2
You may experience heavy wait times, as calls can take anywhere from 1-30 minutes for most customers. You may also try going to http://www.luxorhelp.com, as your issue may already be listed there.
Email
support@luxordirect.com
Please be sure to include all available contact information as well as the reason for your tech support request.
Important note
DO NOT send back products without first contacting our support department to create a case number for your RMA. If you send back products without a case number, our receiving department will not have any way to know what needs to be done, and your shipment and issue may sit unresolved for an extended and unnecessary period of time.
The same goes for "Return to Sender" packages. Please call and set up a return prior to sending in your package, so that we may credit your balance in a timely manner.
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